In a recent story development session in which an Agile team was interacting with a group of experts, I observed one person leading the questioning and probing while several other team members listened and took notes. In the corporate environment, this type of listening is often used when listening to reports, briefing, and speeches. In this form of listening to the listener focuses on understanding the speaker’s message postponing critical thinking and processing until later. One non-verbal signal that someone is in informational listening mode is that they are taking notes. The listener typically is a less active participant in the listening process. Students in a lecture hall are often in informational listening mode (alternate modes might include critical thinking or sleeping). Informational listening is a type of goal-based listening that requires the listener to interpret verbal and non-verbal cues to learn. More specific types of listening to that build on the basics: Mismatches in vocabulary can disrupt comprehension.
If you can’t understand the sound, you will not be able to interpret language. Comprehensive listening builds on discriminative learning. This type of listening requires that the listener understands the language and vocabulary. Comprehensive listening involves understanding the thoughts, ideas, and message. Recognition and interpretation of accents are an example of discriminative listening.Ĭomprehensive listening is the interpretation of the words and ideas. We learn this form of listening early in life. This type of listening is the most basic form of listening. The listener is sensitive to attributes including rate, volume, pitch and emphasis in speaking. In discriminative listening, the listener interprets the differences and nuances of sounds and body language. Examples of types of listening in IT include:ĭiscriminative listening is when the listener interprets and assigns meaning to sound rather than to words. We will tackle many of these when we consider listening anti-patterns. Requirement defects (misinterpretation of a requirement or a failure to capture a user story) are almost always listening problems. Knowing that there are different types of listening and how each can be applied is useful for being a better listener.
Each type of listening is useful in different scenarios and are often practiced intuitively.
#Informational listening. software#
Failure in either part is a failure in listening.Many signification failures in software development are failures to use the right type of listening. Listening is the combination of hearing and interpreting. Listening is a core competency to succeed in any walk of life.
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